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1.How tin I get the SDK for my mobile menu readers (UniMag, UniMag Pro, iMag & iMag Pro, etc.)?

A: Well-nigh SDKs are now available costless of charge here in our Knowledge Base. Find your products "Home" page to detect what SDKs have been made available. ID TECH has a mobile reader, evaluation kit, available for purchase. This evaluation kit includes a mobile reader injected with a demo key (if applicative), a CD with the SDK for Apple, Android & Blackberry devices, manuals, and other technical documents.

iii.What software can be used to examination the UniMag with an Apple tree device?

A. You may download "ID TECH UniMag Reader Demo" from the App Shop to verify the performance of the reader.

4.When testing the UniMag with an iPhone app, bachelor in the app store, the app displays a "Timeout Error" after connection on each try. What should I practise?

A: Please download "ID TECH UniMag Reader Demo" from App Store and test information technology on the Apple tree device or on another Apple tree device if possible to run across if the aforementioned problem happens at that place. If so, contact ID TECH to go the hardware checked. If not, please contact software back up. This FAQ contains a list of common settings problems specific to iOS devices.

5.Is there a test application that tin be used to test my mobile reader with Android device?

A: Yes. Customers tin can download "ID TECH UniMag Demo" from Google Play. Another testing awarding chosen "UniMag Utility" can likewise be used for testing and sending out log files to ID TECH for further troubleshooting.

ID TECH UniMag Demo:
https://play.google.com/store/apps/details?id=IDTech.MSR.uniMag.Demo&feature=search_result#?t=W251bGwsMSwyLDEsIklEVGVjaC5NU1IudW5pTWFnLkRlbW8iXQ

ID TECH UniMag Utility:
https://play.google.com/store/apps/details?id=com.idtechproducts.MSR.uniMag.UniMagUtility&feature=more_from_developer#?t=W251bGwsMSwxLDEwMiwiY29tLmlkdGVjaHByb2R1Y3RzLk1TUi51bmlNYWcuVW5pTWFnVXRpbGl0eSJd

6.How do I exam the mobile menu reader with my Android phone and how to send in the log file from the phone if information technology'south not working?

A: Y'all can download/instll the UniMag Utility (see FAQ #five in a higher place) and follow the steps below to exam the UniMag with your phone.

ane. Remove bumper or example if in that location is any.
ii. Plug the reader into the audio jack.
3. Launch the demo application and await until the reader gets connected.
4. Click on [Swipe Card] button and swipe a credit carte.
v. Verify the carte du jour data on the screen.
Customers may press [Email] button to send out log files to ID TECH if the reader fails to read a credit carte.

7.How to stop input in application afterward a swipe to preclude battery usage?

A: Subsequently a carte swipe is captured, the application unremarkably jumps to another view which shows summarized transaction data. Earlier switching to the adjacent view, the application should remove all observers, phone call closeConnection function and so release UniMag instance. Developers tin can refer to the demo source code included in the SDK package.

viii.Is there a general code to parse the credit bill of fare data in Java?

A: There isn't i from ID TECH just a sample code (for menu data in plain text) from one of our customers is available on request. Information technology can be used every bit a reference merely which we are not able to support or answer any questions about it.

nine.What'south the battery life for a UniMag Pro?

A: Our lab testing issue shows the battery lifetime is at to the lowest degree eighty,000 operations.

10.Can the Mobile reader output the card data into a web page directly?

A: No. ID TECH mobile reader is non keyboard emulated; therefore, the information will not automatically populate a text field on a webpage. An application is required to capture the bill of fare data from the SDK and thensubmit the information to certain text fields on the web page.

11.How to go the technical information of the Android mobile devices sent to the technical team for review?

A: Customers can download "UniMag Utility" from Google Play to obtain the model number and Os version of the Android device. Log files can be sent to ID TECH through the [Email] push.

12.Your hardware supporting listing shows the reader working with a previous version O.S., will your reader work with phones/tablets loaded with the later version Bone?

A: We expect the reader to work with later Os versions if at that place is no pregnant modify fabricated to the OS. Customers tin download "UniMag Utility" from Google Play and ship out log files to ID TECH if whatever error message is occurred.east suggest you try information technology. If there is no significant change made to the OS, nosotros expect the reader will work with later Bone version.

13.How to do the exam with a revised XML file?

A: Following the following steps:

Download "ID TECH UniMag Demo" from Google Play.
Re-create the revised XML file onto the SD carte, or download the file onto the phone through email client application.
Launch "ID TECH UniMag Demo" application.
Get to the [Menu] cull [Settings] and select [Reload XML] then scan to the location where the revised XML file is saved, and then press [Select] push button.
Plug the reader into the audio jack.
Press [Swipe Card] and swipe a credit menu.

Note: To avert having the new XML file to be reloaded each fourth dimension the app is started, you tin can rename the XML file proper noun to "IDT_uniMagCfgx.20.xml" (eastward.m. IDT_uniMagCfg1.15.xml), so the demo can locate this profile setting file in the tablet internal memory. The XML file with the aforementioned filename may already exist in the internal memory. If that'south the example, just supersede that file with your new XML file.

14.Can I endeavour to modify the XML file for a mobile device which is non on your supporting list to try and test information technology? How practise I do it?

A: Without sending the devices in for our development team to analyze the waveform and tune upward a profile for that item Android device, customers may attempt to change the configuration file by themselves and see if a profile of similar model would work on the unsupported i. For case, customers may endeavour to apply the contour of Dart HTC EVO 3D (PG86100) to the PG86310. However, we are not able to guarantee it would piece of work.

Here's how to make the changes to add a profile for an unsupported model.

1. Copy the contour of PG86100, from start node <pg86100> to end node </pg86100>
2. Suspend the copied content correct afterwards the finish node </pg86100
3. Change the model proper name to the new one (PG86310
4. Save the configuration file with a dissimilar proper name
five. Plug the reader into the audio jack.
6. Follow FAQ 13 in a higher place to test w/the XML file to meet how it works

15.How do I become virtually to have the mobile reader injected with the key for it to output the encrypted data?

A: ID TECH mobile readers are non encrypted past default, but they all have the capability of existence encrypted. If they are to be encrypted, the cardinal is determined by your processor or gateway. They tin specify an AES key or a TDES fundamental needed. In both cases the fundamental management is DUKPT. If that key is already in the key library at our facility, you only demand to specify the name of information technology and we can inject it into your units upon request when ordering the readers. If we don't accept information technology, yous will need to asking that your processor sends it to u.s.a. as several parts in the required secure manner. We besides have the capability of generating a private encryption key for your utilise simply and this involves sending the several cardinal parts nosotros accept generated to your processor. The units must be injected in a PCI certified Fundamental Injection Facility, they cannot be injected remotely. RKI is a contempo feature supported by our updated devices and allows for remote HSM interfacing. Delight contact sales for details.

xvi.I tried to generate a contour for an unsupported Android device by applying profile from a similar model, but it doesn't make whatsoever difference, what other options do I have?

A: Customers can download "ID TECH UniMag Demo" from Google Play and run [Settings] à [StartAutoConfig] to encounter whether a profile can be generated for the particular Android device that is not listed as a supported phone. However, information technology is not guaranteed that AutoConfig will work on every Android device. Please contact our salesperson or sales team (sales@idtechproducts.com ) with potential quantity if AutoConfig fails to observe a profile for the device. Therefore, he or she can suit further resource from our development squad to manually melody up a profile for the unsupported telephone/tablet.

17.I have a Samsung Galaxy Nexus and would like to use it with the Unimag Pro for building a prototype. I received the SDK v2.6 with config file 1.fifteen.7.7 and tried it. Even though the idt_unimagcfg_default.XML contains a department<galaxynexus>, I go a timeout when the dongle is plugged in. Why is this?

A: The Samsung Galaxy Nexus (GALAXYNEXUS) is not supported by UniMag Pro (ID-80110004-XXX). However, it is supported by UniMag II (ID-80110008-XXX) and Shuttle (ID-80110010-XXX). The configuration file (.xml) is shared among different UniMag family readers. There might be some supported model included for the testing purpose of the development team. Therefore, delight always refer to the supported phone listing on ID TECH website.

UniMag Pro: http://idtechproducts.com/products/legacy-products/unimag-pro-three-rails-secure-mobile-magstripe-reader (this is presently at the fourth dimension of this writing a legacy product)

UniMag Two: http://idtechproducts.com/products/mobile-readers/msr-only/unimag-ii

Shuttle: http://idtechproducts.com/products/mobile-readers/msr-only/shuttle-mobile-magstripe-reader

xviii.Tin can I use an adapter that will allow me to use the reader without taking the outer box off my iPhone?

A: An extension cable might affect the wave indicate of sound jack readers; therefore, we don't suggest customers using it since we are not able to guarantee the reading operation.

The phone jack of UniMag II (ID-80110008) and Shuttle (ID-80110010) is about 3-iv mm longer than previous generations of UniMag family unit readers which might fit on your phone if you lot are using UniMag (ID-80110001) or UniMag Pro (ID-80110004). If a much longer audio plug is preferred, you may contact our salesperson or sales team (sales@idtechproducts.com) and submit a custom product request. Delight annotation that in that location might be minimum quantity social club for the custom product. Delight consider 6" 3.five mm Stereo (TRRS) M/F Adapter as a reference to i product which may work, but a custom model of Shuttle may be available. Please contact sales for pricing and availability.

xix.Is the Key Value shown in the decryption section of the Shuttle PC Demo the Initial Derived Encryption Key or the Derived Key that gets derived from the IDEK?

A: The Fundamental Value shown in the demo is the current transaction key which is used for encryption/decryption. This key changes every fourth dimension when the KSN counter increases.

twenty.What's the difference between UniMag, UniMag Pro, UniMag Ii, and Shuttle?

A: UniMag (ID-80110001-XXX) is our outset generation audio jack reader, and UniMag Pro (ID-80110004-30) is the next generation after UniMag. Both readers read 3 track information, but at that place are couple differences between the 2. First, UniMag Pro supports more phones than UniMag. Delight notice supported phone listing on the link below. Second, UniMag Pro includes embedded batteries in the hardware design, which is mainly used to ensure sufficient ability is given on certain phones for the reader to work properly. However, it doesn't mean at that place is a performance concern without the embedded batteries. If the awarding focuses on Apple tree device or any phone that on the UniMag supported list, UniMag tin even so be a skillful selection. Finally, UniMag Pro is the only solution out of these two choices if Blackberry platform will exist i of the target markets.

UniMag: http://www.idtechproducts.com/products/mobile-readers/112.html

UniMag Pro: http://www.idtechproducts.com/products/mobile-readers/126.html

Since we are trying to continue improving our products, customers may also want to consider UniMag Two (ID-80110008-XXX) or Shuttle if the awarding needs first 2 rails information only. UniMag Ii (ID-80110008-XXX) and Shuttle support more phones than UniMag and UniMag Pro, while Shuttle has meliorate feasibility to support even more than phone in the future due to the hardware blueprint.

UniMag II: http://www.idtechproducts.com/products/mobile-readers/138.html

Shuttle: http://world wide web.idtechproducts.com/products/mobile-readers/141.html

We have more than recently besides updated our sound jack reader options to include the UniPay reader: http://idtechproducts.com/products/mobile-readers/emv

21.How do I know if my phone is supported or not?

A: For supported phone list of mobile readers, delight refer to the link on ID TECH website under [Products] à [Mobile Readers]. A list of device common name, Os version (which was tested by ID TECH), and the carrier volition be bachelor.

22.What SDK is provided by ID TECH for mobile readers?

A: ID TECH provides SDK for both UniMag family unit readers (UniMag, UniMag Pro, UniMag II and Shuttle) and iMag family readers (iMag, iMag Pro and iMag Pro Ii).

iMag and iMag Pro (Ii) share the same SDK which is written in Objective-C and present with static library format. Readers in UniMag family share the same SDKs. ID TECH currently provides SDKs for three platforms: iOS (Objective-C with .a static library file), Android (Java with Jar file) and Blackberry (Java with Jar file). The UniPay series uses the Universal SDK.

23.Why practice I need the SDK for mobile readers?

A: To integrate your awarding with our mobile readers, y'all will demand the SDK, which will make development procedure much easier. The SDK provides necessary APIs for an application to notice reader connection, get card data from the reader, or power up reader (if UniMag family readers are used). The SDK package too includes a piece of demo application for customers to verify the functionality of the reader.

Delight note that the SDK does not include a characteristic to decrypt carte data. The whole encrypted data cake (from STX 0x02 to ETX 0x03) volition be passed to the awarding. Therefore, customer's application will be responsible for parsing designated fields (such as encrypted rails 1 information, encrypted runway 2 information and KSN) and handling decryption process.

24. What data should I expect from the SDK on mobile readers?

A: The SDK volition output complete carte information in either clear text or encrypted format depending on whether or non the reader is encrypted with a secure key. ID TECH currently doesn't provide APIs for an application to extract a specific field such as card number and expiration engagement. An application will need to parse the data by itself.

iOS SDK likewise embedded a format filter to ensure data integrity. Kickoff and end sentinels will be verified for non-encrypted data; while checksum and LRC will exist verified for encrypted data. When the card data doesn't match either format, a bad swipe bulletin will show.

25. Why does UniMag Pro reader work in UniMag Utility but not ID TECH UniMag Demo?

A: There are 2 means to ability upward the reader. One is by power up the string and the other is through control. ID TECH UniMag Demo is set to power upwardly the reader through command by default. Therefore, UniMag (ID-80110001) and UniMag Pro (ID-80110004) will receive timeout mistake if [Settings] à [Command to Connect] is enabled because the 2 models do not back up bi-directional communication.

It is not required to enable "Control to Connect" when testing UniMag Two (ID-80110008) and Shuttle (ID-80110010) in ID TECH UniMag Demo since they support commands. Our Android apps use auto-connect per an insertion-consequence API, and the iOS app too enables the employ of auto-connect simply retains a connect by control selection.

26. My application is able to decrypt data from UniMag Pro successfully. However, it fails to decrypt data when working with UniMag Two or Shuttle. Why is that?

A: The encrypted output formats of the two sets (UniMag/UniMag Pro vs. UniMag II/Shuttle) of the reader are different. Customers may refer to the manuals of the two sets of the reader for more than details.

UniMag II/Shuttle does not back up hashed data; while UniMag Pro does. à The status is adamant past Field nine.
UniMag Two/Shuttle supports outputting series number; while UniMag Pro does not. à The status is determined by Field 8.
Session ID is supported by UniMag Pro when the security level is 4. à The status is determined by Field 9.

27. Why the audio jack reader works on other mobile device simply non on my Apple device?

A: UniMag reader requires the mobile device to output stereo audio in order to part. Please brand certain the [Mono Sound] setting under [Settings] à [General] à [Accessibility] à Mono Audio is disabled.

28. UniMag Utility Autoconfig Walkthrough for Android

A: In order to run autoconfig and send the information to ID TECH, you must use the UniMag Utility. It is institute on the app shop nether the search term "ID TECH UniMag".

29. is there a command I can transport to the reader to disconnect ? How about restarting it ?

In that location is no command to disconnect an sound jack reader, other than unplugging it from the headphone jack. There is no control to reboot/restart the reader.

Afterwards downloading the app, open it and select a reader.

Now open up the setting menu. This varies per device but it is usually one of the chief buttons or in the bottom of the screen when using the utility.

Once open, choose Settings and select the option, "Start Autoconfig". This should begin the process. It will count up from 1% until finished.

If successful, the reader volition be powered and the app will return the serial number.

If then, you lot should take a minimum of three test swipes to provide sufficient data to ID TECH. Swipes can be started by pressing the Swipe Bill of fare button, afterwards which, a popup will appear waiting 20 seconds for you to swipe. A proficient swipe with non-encrypted data should look something like the picture below.

A proficient swipe with encrypted data should await something like the film beneath.

If you brand three good swipes, press the Electronic mail button to send the data to ID TECH. You must have an email business relationship already prepare on the device. Ignore the questions and cull to transport the email, this will send an email with attachments to ID TECH.

We need the .wav, .txt, and the autoconfig.data in order to verify the device is supportable and add it to our listing. Please note that our list is published once a month, usually at the terminate of the month. Your device volition typically not be functional with a live production app until our listing has been updated. However, if the product app has the .xml included in the files, you may be able to supersede it with the updated .xml from testing. In many cases, this file is complied into the source code so you much wait for the update.

29.UniMag Common Issues for iOS SDK

A: iOS has a few potential settings which tin can cause the UniMag not to work. When a device fails to connect or read, delight check the post-obit settings to make sure they are correct.

one. Privacy: Please go to the privacy card in the settings and check for microphone.

Ensure that whatsoever app which uses the UniMag reader is set to greenish.

2. Mono Audio: Delight go to settings, full general, accessibility to check the mono sound setting.

This should be turned off and is in the hearing department of this list. Also, check the left-right residual just beneath this to brand sure it is in the eye.

3. Volume limit: The iOS device tin can be fix to limit volume from the music app. To check this, please get to settings and whorl down until you find the music app (moving picture of a red music note).

In this carte, check the Equalizer and Book Limit settings to make sure they are both turned off.

iv. Restrictions. If this is turned on, yous need to brand certain microphone access or audio settings are not incorrectly set with access denied.

If all of these settings are correct and the reader still does non work, please make sure you have checked function in the ID TECH demo. It can be found on the app store under the terms "ID TECH UniMag". You lot may also try the aforementioned reader with a unlike device, just to exist sure that the problem is not specific to that mobile device.

xxx. Does the UniMag iOS SDK support ARM 64?

A: Yep, starting with SDK version 7.9, the UniMag SDK for iOS has 64-scrap support.